Subscription Cancellation Policy - The Arabesque Co.

At The Arabesque Co., we aim to provide a seamless and transparent experience for our valued customers. Our subscription cancellation policy is designed to outline the procedures and guidelines for cancelling a subscription with us. Please read the following carefully to understand our process:

1. Cancellation Requests:

All subscription cancellation requests must be submitted through our designated cancellation email address: hello@thearabesque.co.

Please include your full name, subscription ID, and a brief reason for cancellation in your email.

2. Notification Period:

We require a minimum notice period of 14 days before your next billing cycle for the cancellation to take effect.

3. Refund Eligibility:

Refunds for cancelled subscriptions will be processed in accordance with our refund policy.

Subscriptions cancelled after the 14-day notification period may not be eligible for a refund for the current billing cycle.

4. Automatic Renewal:

Subscriptions are set to automatically renew unless cancelled before the specified 14-day notification period.

Customers are responsible for ensuring their subscription is cancelled if they no longer wish to continue the service.

5. Refund Processing:

Refunds, when applicable, will be issued to the original payment method within 3-5 business days after the cancellation request is confirmed.

6. Exceptional Circumstances:

In exceptional cases, such as technical issues or errors, The Arabesque Co. reserves the right to cancel a subscription and issue a refund without the standard notification period.

7. Contact Information:

For subscription cancellation requests and inquiries, please contact our customer support team at hello@thearabesque.co.

By subscribing to our services, you agree to abide by the terms and conditions outlined in this Subscription Cancellation Policy. The Arabesque Co. reserves the right to update or modify this policy at any time, and any changes will be communicated through our official channels.

Thank you for choosing The Arabesque Co. If you have any questions or concerns, please don't hesitate to contact our customer support team.

Last updated: 19/12/2023