Refund, Return & Cancellation Policy

Effective Date: 25/12/2025
Last Updated: 30/12/2025

This Refund, Return & Cancellation Policy forms part of the Besque.co Terms of Service. In the event of any inconsistency, the Terms of Service shall prevail.

Refund Options

Where a refund is approved:

Full Refund
Eligible refunds will be processed to the original payment method.

Store Credit or Exchange
Customers may choose store credit or exchange where applicable.

60-Day Satisfaction Guarantee

Besque offers a 60-day satisfaction guarantee solely for customers who do not experience results after a minimum of sixty (60) consecutive days of daily and consistent use in accordance with product instructions.

To be eligible, customers must demonstrate compliant usage. Where eligibility is confirmed, Besque will refund the purchase price paid, less a 15% processing and shipping fee.

This satisfaction guarantee applies exclusively to lack of results. It does not apply to personal preference, including dissatisfaction related to scent, texture, packaging, or subjective expectations.

No returns are accepted due to hygiene and safety considerations.

All refund requests under this guarantee must be submitted within sixty-seven (67) days of the original delivery date by emailing:
hello@besque.co

Return Eligibility

Due to hygiene and safety considerations, returns are not accepted on any products, whether opened or unopened. Besque.co products are applied directly to the skin, and returns are not permitted for the protection of all customers.

Cancellations

One-Time Orders

This cancellation policy applies to one-time (normal) orders only.

One-time orders may only be cancelled before tracking information has been issued.

Once tracking has been provided, the order is considered in fulfilment or transit and cannot be cancelled.

All one-time order cancellation requests must be submitted in writing via email to:
hello@besque.co

Cancellation requests submitted via phone calls, live chat, social media, payment providers, or chargeback disputes will not be treated as valid.

VIP Subscription Cancellations

All subscriptions to Besque.co products are governed by the VIP Subscription Program.

Approved Cancellation Channel

All VIP Subscription cancellation requests must be submitted exclusively in writing via email to:
vip@besque.co

Cancellation requests submitted via phone calls, live chat, social media, third-party platforms, payment processors, or chargeback disputes will not be considered valid cancellation notices.

Phone conversations may be used for guidance or support purposes only and do not constitute formal cancellation.

Cancellation Reason Requirement

To process a VIP Subscription cancellation request, customers must clearly state the reason for cancellation within their email.

Failure to provide a reason may result in delayed processing.

Minimum Commitment & Notice Periods

By enrolling in a VIP Subscription, customers acknowledge and agree to a minimum commitment of two (2) consecutive billing cycles.

Required advance cancellation notice:

  • 15 days for monthly subscriptions

  • 9 days for bi-weekly subscriptions

Requests submitted outside the applicable notice period may result in the next scheduled charge being processed before cancellation takes effect.

Charges processed due to late notice are considered authorised and non-refundable.

The first and second billing cycles are non-refundable once processed or shipped.

Early Termination & Exit Fee

If a customer cancels prior to completing the two (2) billing cycle commitment, an Exit Fee will apply.

The Exit Fee represents the difference between the VIP discounted price paid and the standard non-VIP retail price for products already supplied.

Damaged or Incorrect Items

Customers receiving damaged or incorrect items must contact:
hello@besque.co
within seven (7) days of delivery.

Required evidence includes:

  • Clear photos of the damaged or incorrect item

  • A photo of the shipping label

  • A photo of the outer packaging (where possible)

Once reviewed and approved, a replacement or refund may be offered, subject to stock availability.

Allergic Reactions

If an allergic reaction occurs, discontinue use immediately and consult a medical professional.

Customers should contact hello@besque.co with details of the reaction and any supporting information.

Besque.co is not responsible for adverse reactions caused by individual allergies or sensitivities. Customers are responsible for reviewing ingredient information prior to purchase and use.

Chargeback Policy

Before filing a dispute or chargeback with a bank or card issuer, customers agree to first contact hello@besque.co so the issue can be resolved directly.

If a chargeback is raised without prior contact or a valid request under this policy or the Terms of Service, and the order or subscription renewal was authorised, the chargeback may be treated as invalid.

Refunds and account adjustments will be paused while the dispute is under formal review.

Filing a chargeback for an active subscription renewal without following cancellation terms constitutes a breach of the subscription agreement.

Contact

For questions relating to refunds, returns, cancellations, satisfaction guarantee claims, allergic reactions, damaged items, or chargebacks, please contact:
hello@besque.co