Terms of Service
Terms of Service
Effective Date: 25/12/2025
OVERVIEW
This website is operated by Besque. Throughout the site, the terms "we", "us" and "our" refer to Besque. Besque offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content may be transferred unencrypted over networks. Credit card information is always encrypted.
3. Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current.
4. Modifications to Service and Prices
Prices and service offerings are subject to change without notice.
5. Products or Services
Certain products or Services may be available exclusively online and may have limited quantities. Product descriptions and prices are subject to change.
5A. VIP Subscription Program (Automatic Enrollment)
Any customer who subscribes to any recurring product offered by Besque.co is automatically enrolled as a VIP Customer and becomes part of our VIP Subscription Program.
There is no separate sign-up or opt-in process for VIP status. VIP Customers receive access to benefits which may include priority support, insured delivery, exclusive offers, and other advantages determined by Besque from time to time.
Participation in the VIP Subscription Program is subject to the Besque.co VIP Customers – Subscription Terms of Service, which form part of these Terms and apply in addition to all other policies published on our website.
In the event of any conflict between these Terms and the VIP Subscription Terms, the VIP Subscription Terms shall prevail in relation to subscription matters.
6. Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
7. Refund, Return & Cancellation Policy
Refund Options
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Full Refund: Eligible refunds will be processed to the original payment method.
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Store Credit or Exchange: Customers may choose store credit or exchange where applicable.
Chargeback Policy
In the event of a chargeback, the refund process will be placed on hold while the case enters formal dispute resolution.
Damaged or Incorrect Items
Customers must contact hello@besque.co within 7 days of delivery with photos of the item, label, and packaging.
8. Damaged Orders
Customers receiving damaged or incorrect items must contact hello@besque.co within 7 days of delivery with required evidence.
9. Allergic Reactions
If an allergic reaction occurs, discontinue use and consult a medical professional. Contact hello@besque.co with details.
10. VIP Subscription Cancellations & Management
All subscriptions to Besque.co products are governed by our VIP Subscription Program.
10.1 Approved Cancellation Channel
All VIP Subscription cancellation requests must be submitted exclusively in writing via email to:
Cancellation requests submitted via phone calls, live chat, social media, third-party platforms, payment processors, or chargeback disputes will not be considered valid cancellation notices.
Phone conversations may be used for guidance or support purposes only and do not constitute formal cancellation.
10.2 Cancellation Reason Requirement
To process a VIP Subscription cancellation request, customers must clearly state the reason for cancellation within their email.
Failure to provide a reason may result in delayed processing.
10.3 Minimum Commitment & Notice Periods
By enrolling in a VIP Subscription, customers acknowledge and agree to:
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A minimum commitment of two (2) consecutive billing cycles
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Required advance cancellation notice of:
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15 days for monthly subscriptions
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9 days for bi-weekly subscriptions
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Requests submitted outside the applicable notice period may result in the next scheduled charge being processed before cancellation takes effect.
Charges processed due to late notice are considered authorised and non-refundable, except where required by law.
10.4 Early Termination & Exit Fee
If a customer cancels prior to completing the two (2) billing cycle commitment, an Exit Fee will apply.
The Exit Fee represents the difference between the VIP discounted price paid and the standard non-VIP retail price for products already supplied and is not a penalty.
Customers will be notified of any applicable Exit Fee prior to cancellation confirmation.
11. Order Cancellations
Orders can only be cancelled before tracking information has been issued. Once tracking has been provided, cancellations are not possible.
12. Customer Responsibility
Customers must ensure correct product selection (SKUs). We only ship what has been ordered.
13. Customs Issues
If customs fees are unpaid and the order is returned, refunds may be subject to deductions.
14. Sales Tax
Sales tax is calculated based on the shipping destination.
15. Medical Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any disease.
16. Privacy Policy
Your use of the site is governed by our Privacy Policy.
17. Governing Law
These Terms are governed by the laws of the United Kingdom.
18. Contact Information
Questions about these Terms of Service should be sent to:
Questions relating specifically to VIP Subscriptions or subscription cancellations should be sent to: