OVERVIEW This website is operated by Besque. Throughout the site, the terms "we", "us" and "our" refer to Besque. Besque offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Terms of Service

Effective Date: 18/03/2025

Welcome to Besque.co ("we," "our," "us"). By accessing or using our website, products, and services (the "Services"), you agree to comply with and be bound by the following Terms of Service (the "Terms"). Please read them carefully.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content may be transferred unencrypted over networks. Credit card information is always encrypted.

3. Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete or current.

4. Modifications to Service and Prices

Prices and service offerings are subject to change without notice.

5. Products or Services

Certain products or Services may be available exclusively online and may have limited quantities. Product descriptions and prices are subject to change.

6. Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

7. Refund, Return & Cancellation Policy

Refund Options

Full Refund: Eligible refunds will be processed to the original payment method.

Store Credit or Exchange: If preferred, customers may choose to receive store credit or exchange the product for another item of equal value.

Chargeback Policy
In the event of a chargeback being raised for any transaction, the refund process will be immediately placed on hold while the case enters a formal dispute resolution process. This is to comply with banking and payment network protocols and to prevent duplication of refunds.

Damaged or Incorrect Items
If you receive a damaged or incorrect product, please email our customer support team at hello@besque.co within 7 days of receiving your order. Kindly provide:

1) Clear photos of the damaged item

2) A photo of the shipping label

3) A picture of the overall packaging (if possible)

Once reviewed and approved, we will offer a replacement or refund, depending on customer preference and stock availability.

8. Damaged Orders

Customers receiving damaged or incorrect items must contact hello@besque.co within 7 days of delivery and provide:

• Clear photos of the damaged items

• A photo of the shipping label

• An image of the overall packaging

9. Allergic Reactions

If you experience an allergic reaction, discontinue use and consult a medical professional. Contact hello@besque.co with details and images (if possible). Besque is not responsible for adverse reactions due to individual sensitivities. Customers are responsible for checking product ingredients.

10. Subscription Cancellations

All subscription cancellation requests must be submitted to hello@besque.co at least 14 days prior to the next billing cycle. Refunds will be processed in accordance with our refund policy. Store credit or product exchanges may be offered.

11. Order Cancellations

Orders can only be cancelled before tracking information has been issued. Once tracking has been provided, cancellations are not possible.

12. Customer Responsibility

Customers must ensure correct product selection (SKUs). We only ship what has been ordered.

13. Customs Issues

If customs fees are not paid and the order is returned to us, we will refund the order amount minus 15%. If the package is destroyed by customs, we will issue a 50% refund only.

14. Sales Tax

Sales tax is calculated based on the applicable rates in your shipping destination’s state or region.

15. Medical Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease. Customers should consult a healthcare provider before use. Besque is not liable for any adverse effects.

16. Privacy Policy

Your use of the site is governed by our Privacy Policy. Please review it for information on how we handle your data.

17. Governing Law

These Terms are governed by the laws of the United Kingdom.

18. Contact Information

Questions about the Terms of Service should be sent to hello@besque.co.