Refund policy

Refund & Return Policy

Effective Date: 25/12/2025
Last updated: 30/12/2025

Allergic Reactions

Your health and safety are important to us. If you experience an allergic reaction after using a Besque.co product, discontinue use immediately and consult a medical professional.

To report an allergic reaction, contact:
hello@besque.co

Please include details of the reaction and any supporting photos where possible. Each case is reviewed individually. Where appropriate, we may offer a resolution such as a refund or store credit.

Besque.co is not responsible for adverse reactions caused by individual allergies or sensitivities. Customers are responsible for reviewing ingredient information prior to purchase and use.

Return Eligibility

Due to hygiene and safety considerations, returns are not accepted on any products, whether opened or unopened. Besque.co products are applied directly to the skin, and returns are not permitted for the protection of all customers.

60-Day Satisfaction Guarantee

Besque.co offers a 60-Day Satisfaction Guarantee exclusively for customers who do not experience results after a minimum of Sixty (60) consecutive days of daily and consistent use, strictly in accordance with product instructions.

Eligibility

To qualify under this guarantee:

  • The product must have been used daily and consistently for at least 60 days

  • Usage must align with Besque.co’s recommended instructions

  • The request must be based solely on lack of results

Besque.co reserves the right to request reasonable confirmation of compliant usage prior to approving eligibility.

Refund Terms

Where eligibility is confirmed, Besque.co will refund the purchase price paid less a 15% processing and shipping fee. Refunds are issued to the original payment method only.

Exclusions

This guarantee applies exclusively to lack of results and does not apply to:

  • Personal preference

  • Dissatisfaction related to scent, texture, packaging, or appearance

  • Subjective expectations or cosmetic perception

  • Incorrect, inconsistent, or insufficient usage

Due to hygiene and safety considerations, no product returns are accepted under this guarantee.

Claim Deadline

All requests under the 60-Day Satisfaction Guarantee must be submitted within sixty-seven (67) days of the original delivery date by emailing:
hello@besque.co

Requests submitted outside this timeframe are not eligible for review.

Refund Options

Where a refund is approved:

Full Refund
Issued to the original payment method, where applicable.

Store Credit or Exchange
Customers may be offered store credit or an exchange for another product of equal value, subject to approval and availability.

Chargeback Policy

Before filing a dispute or chargeback with a bank or card issuer, customers agree to first contact Besque.co at hello@besque.co so the issue can be resolved directly.

If a chargeback is raised without prior contact or a valid request under this policy or the Terms of Service, and the order or subscription renewal was valid and authorised, the chargeback may be treated as invalid.

Once a chargeback is opened, refunds and account adjustments will be paused until the dispute is resolved through the card provider, as the transaction enters formal review.

Filing a chargeback for an active subscription renewal without following the applicable cancellation terms constitutes a breach of the subscription agreement.

Damaged or Incorrect Items

If a damaged or incorrect item is received, customers must contact Besque.co within seven (7) days of delivery at:
hello@besque.co

The following evidence is required:

  • Clear photos of the damaged or incorrect item

  • A photo of the shipping label

  • A photo of the outer packaging (where possible)

Once reviewed and approved, Besque.co will offer a replacement or refund, subject to stock availability and operational feasibility.

Contact

For enquiries relating to refunds, satisfaction guarantee claims, allergic reactions, damaged items, or chargebacks, please contact:
hello@besque.co